Terms & Conditions

Important information about orders, delivery, cancellations, your rights and more

General terms

These terms and conditions apply to the use of this Website, and by accessing this Website, you agree to be bound by the terms and conditions set out below.

This site is owned and operated by Norman & Son Furniture Limited ("Norman's, we, our, us") - registered office: 13-14 Market Place, Great Yarmouth, Norfolk, NR30 1LY, Company registration No: 00189264, Vat registration No: 105 2682 94.


We aim to constantly improve and develop the Norman's website for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change
  • alter or extend promotions at any time.

If Norman's is informed of any inaccuracies in the material on the site, we will attempt to correct them as soon as we reasonably can.

Accuracy of content

Norman's has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer's monitor, we cannot guarantee that your monitor's display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice, please request a sample swatch of your chosen colour.

Before you place an order

Please feel free to speak to us before placing an order online - we will be delighted to answer any questions you may have. Here are some of the most common questions for you to consider:

  • Have you got adequate access for the furniture to be delivered? (Are your doors wide enough? Are there any awkward stairs, lifts or passageways?)
  • Will the furniture fit in the room?
  • Have you ordered the correct range and items you are interested in, and in the correct colour?
  • How would you prefer to make payment?

Acknowledgement and acceptance of your order

We will acknowledge every online sale via email. It is important that you appreciate and understand that your order represents a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.

Processing your order and delivery dates

You will be informed of an approximate length of time for delivery at the point of order. Once your order is confirmed as instore and available for delivery, we will contact you to agree definite arrangements for the date of delivery. Where possible, we will deliver at the first available date we have a van in your area. We can store your furniture for up to four weeks at no extra charge if delivery is not required straight away; however, if storage is required for longer, there will be a small weekly storage charge to continue holding the goods in our warehouse. Every effort is made to see that the approximate delivery date is accurate, but, on rare occasions, the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.

Delivery and installation

For deliveries within a 25-mile radius of our Great Yarmouth store, there will be no delivery charge. If you wish your order to be delivered outside of this radius, we will be happy to provide you with a personal delivery quotation. We are only able to deliver to the UK mainland and Northern Ireland.

On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area into which you wish the furniture placed is also clear. To make sure you are completely satisfied with your furniture, the delivery team will ask you to sign for your furniture after it has been delivered.


Payment methods include debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro, with payment being taken via Paypal.

Cancellation Policy

Distance selling regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in one of our showrooms. If the Distance Selling Regulations do apply, you can cancel your furniture by notifying us, in writing, before delivery or within 7 working days beginning with the day after the date of delivery.

Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.

It is your responsibility to return the items to our central delivery point in a good condition. However, Norman's recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.


Following cancellation of your order, any monies paid will be refunded by the method you used to pay us and usually within 14 days. .

We cover your furniture for 1 year against any defects which may arise, under normal use, through faulty factory workmanship, including sofabed and recliner mechanisms. The guarantee starts from the date of delivery and offers cover against manufacturing defects on construction.

This guarantee applies to mainland UK only. Your statutory rights are unaffected.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by Norman's. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

Norman's shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

These Terms & Conditions were last updated in May 2017 . Please check back regularly to keep informed of updates to these terms.